Terms and Conditions
Description of Services
The pet sitter agrees to provide care to the owner’s pets in the owner’s home. Pet care may be personalized to each pet’s needs. Basic pet care includes feeding, refreshing water, exercising, providing TLC, and sending reports to the owner after every visit. Additional services may be
available through a special, written arrangement between the Pet Sitter and the Client; provided, however, that all such additional services shall be subject to this Agreement.
Reservations Are Required
The Client acknowledges that the Pet Sitter has other clients and may accordingly be faced with time conflicts. The Client accordingly agrees that no services shall be due or provided until a reservation has been booked, and confirmation has been provided by the Pet Sitter. Reservations should be made through the booking site accessible at the Pet Sitter’s website, www.dtxpets.com. Reservations may also be made by phone or email, provided, however, that such reservations shall be subordinate to another customer’s reservation made on the website before the client’s information could be entered. A valid credit/debit card number shall be required at the time of reservation to act as security for all amounts that may become due under this Agreement.
Late Cancellations
(For Meet and Greets and Recurring Walk Clients Only): Clients pay for these services in advance and must provide 24-hour notice, or the full rate will apply.
Early Returns
Of course, we are happy to accommodate any reservation changes with adequate notice. If you are returning home early, we require 48 hour’s notice prior to the date you will be returning; otherwise, you will be charged the full amount of the original reservation.
Payments and Reimbursements
Current rates are set forth on the Pet Sitter’s website and shall apply to all reservations made on or after the date when such rates were posted. The Client acknowledges that debit/credit card payments are the accepted forms of payment. All clients are required to store a card on file, which is used to take deposits, pay late cancellations fees, and cover supplies your pet may need (e.g., food, medication, potty pads, leash, collar, harness, litter, etc.). Reservations must be secured by a credit/debit card through the client portal, which the Pet Sitter may charge against for all amounts due under this Agreement.
Non-refundable deposits are currently set at 50% of the reservation total, subject to a change of policy that is duly published in the fee schedule on the company website. The final payment for services will be charged against the credit card on file 5 days prior to the service start date. The client agrees that the reservation requests will not be accepted until all outstanding invoices have been paid.
Disputes
This Agreement shall be governed by the law of the state of Texas. All disputes concerning this Agreement shall be brought in Dallas County and may be brought in the small claims court subject to jurisdictional limits. The Client agrees that this Agreement shall be deemed to have been made in Dallas County, Texas, notwithstanding the location of the Client, the home, and/or the pets at issue.
The client agrees to ensure all supplies necessary for the pet(s) basic care will be provided. The client will reimburse Pet Sitter for any necessary purchases for the care of the pet(s), such as food, medicine, potty pads, etc.
Liability
Pet Sitter agrees to provide the services stated in this agreement in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, the Client expressly waives and relinquishes any and all claims against Pet Sitter, except for those arising from harm to the pet(s) arising directly out of negligence or intentional misconduct of Pet Sitter. Pet Sitter shall under no circumstances be liable to the Client for any harm or damage to person or property of any other kind, except in the case of intentional conduct proven beyond a reasonable doubt.
The Client acknowledges that the Pet Sitter is in constant contact with a variety of animals and that there is always a chance of injury and the possibility of infectious disease being passed between animals. The client assumes all risk of injury or illness to the Client’s pet(s) during or after pet sitting care of the client’s pet(s) by Pet Sitter.
Medical Treatment
Pet Sitter is not responsible nor will be held liable for any veterinary expenses incurred for or with regard to pet(s) during or after the pet(s) stay with the Pet sitter. Pet Sitter is not obliged to seek care for the Client’s pet(s) even in the event of obvious distress. Client does, however, authorize the Pet Sitter to seek veterinary care when and if the Pet Sitter deems (rightly or wrongly) that a medical emergency has arisen. In the case of such an emergency Pet Sitter shall, before seeking medical treatment for any pet(s), place a phone call to the number(s) provided by the Client, and shall also send text messages to such numbers where applicable. If (a) time is of the essence and/or (b) Pet Sitter is unable to reach the Client, the Client authorizes Pet Sitter to take the pet(s) to the nearest veterinary hospital for treatment (or to such veterinary location as the Client has specified in advance), and appoints the Pet Sitter as his/her/ agent with full authority to authorize such veterinary services for and in the name of the Client. The Client further agrees to reimburse the Pet Sitter for any liability the Pet Sitter may incur in connection with such veterinary services, which reimbursement may be charged against the credit card on file. The Client shall also reimburse Pet Sitter for any and all costs related to transportation, treatment, and other expenses related to the veterinary care, and expressly releases the Pet Sitter from all claims regarding harm or injury that may arise directly or indirectly from such activities.
Vaccinations
The client is responsible for making sure that all of the client’s pets have received all current required and recommended vaccinations required by the State of Texas. Rabies is the only vaccine required by DTX Pets LLC. The client agrees to provide the pet’s Rabies certificate or a letter of exemption signed by their vet if the pet is unable to receive the Rabies vaccine.
Injury from Clients’ Pet(s)
In the event, Pet Sitter or a third party (another pet or person) is bitten or otherwise injured by Client’s pet(s), Client agrees to pay all medical expenses, costs, expenses, and lost wages incurred by Pet Sitter or such third party as a direct or indirect result thereof, including without limitation loss of work time. The client agrees to indemnify, hold harmless, and defend Pet Sitter from any claim by any person injured by the Client’s pet.
Damages
Pet Sitter shall not be responsible for any damage to property owned by Client or third parties unless such damage is caused by a negligent act of Pet Sitter. This includes, but in no way is limited to water leaks or matters involving electrical systems.
Escapes
If pets have full access to a backyard, it is not always guaranteed to be 100% secure. DTX Pets does not accept responsibility or liability for any customer’s pets that escape, are injured, or become lost, fatal, or otherwise when pets are left out or given access to a fenced-in area. This includes electronic, wood, metal, or any other fence type. All dogs must be on a leash at ALL times when the Pet Sitter is in care of pets on walks/trips to the park. DTX Pets is not liable for pets left outside or may escape from the client’s property when Pet Sitter is not in attendance – for example, clients who use doggie doors or pets who live and stay outside at all times. DTX Pets should not be liable for the injury, disappearance, death, or fines of any pet that escapes the property unless the pet was able to escape due to the negligence of the Pet Sitter.
Access to Home By Others
DTX Pets cannot be held liable for any damages to property or pets if the client allows any other person, whether it’s a neighbor, friend, family member, or another person to enter the home during the time the Pet Sitter is sitting for the Client’s pet(s). If the Client does allow access to someone other than the Pet Sitter during the duration of the Pet Sitter’s job, the Client must notify DTX Pets and the Pet Sitter.
Security
DTX Pets will not be liable for any loss or damage in the event Client’s home is burglarized, unless and until the Pet Sitter is duly convicted as a criminal accessory/accomplice to such burglary. The client specifically agrees that he or she will secure the home prior to leaving and will provide Pet Sitter with instructions on how to properly secure the home.
Damages to Home By Pet
It is the sole responsibility of the Client to make sure that their home and yard are “pet-proof”. DTX Pets will not be responsible for any furniture damage or other damage caused to the home by the pet unless due to negligence of the pet sitter.
Inclement Weather
In the event of inclement weather or natural disaster, DTX Pets will use their best judgment in caring for the Client’s pet(s) and home but will not be held responsible for any damage to the Client’s home or injury to the Client’s pet arising from such a decision.
Future Services
The client affirms that by entering into this agreement, Pet Sitter is specifically authorized to accept all future telephone, online, or email reservations, and the Client’s requested Pet Sitter may enter the Client’s home without additional signed contracts or written authorizations. These terms and conditions are subject to change without notice.
Service Agreement
This Service Agreement is entered by and between the undersigned Client (Client, Owner, Pet Owner and Customer) and DTX Pets, LLC. (DTX Pets, LLC and its agents, affiliates, contractors, representatives, assistants, and/or associates herein referred to as DTX Pets or Pet Sitter/Dog Walker). In order to ensure DTX Pets can provide its Services efficiently and successfully, all clients are provided with this Agreement to review and sign. This Agreement becomes effective on the date that you have signed it electronically and will remain in effect unless terminated by either you or the Company as described below.
This document was generated April 12th, 2024